You can email us at info@shopatadept.co — our customer service team is happy to help with any questions or concerns.

Yes, we offer international shipping, and all orders are shipped from our warehouse in Hong Kong.

We accept all major payment methods, including Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay.

Orders are processed Monday to Friday (excluding holidays).

Please allow 1–3 business days for processing. Orders typically ship the next business day.

Depending on your location, delivery usually takes 6–15 business days.

We process orders quickly. If you need to make changes or cancel, email us within 12 hours of placing your order. After that, changes aren't possible — but you can return it for a full refund after receiving it.

To return an item, contact us at info@shopatadept.co and we'll guide you through the return process.

If you received a defective, damaged, or incorrect item, please email us with your order number, photos of the item(s), and a brief description of the issue — we’ll do our best to resolve it quickly.

Refunds are issued to your original payment method. If you paid by card, your bank may take 7–10 business days to process the credit once the return is completed.

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund. Just contact us and we’ll take care of it.

Prices on our site are tax-free in AUD.

However, import duties or taxes may apply based on your country’s regulations. These charges are your responsibility and not covered by us. Customs delays are also outside our control.