Shipping Policy


🤝 Shop Confidently — We've Got You Covered

At Adept, we believe a seamless shopping experience should feel as effortless as our products — from checkout to delivery.

Here’s everything you need to know about how we process, ship, and support your orders.


🛒 Order Processing Time

Orders are processed within 1–3 business days of receiving payment. We process and ship orders Monday to Friday, excluding holidays. Once your order is shipped, you’ll receive a confirmation email with tracking details.

During peak periods (such as holidays or sales events), processing may take slightly longer. If there is a significant delay, we’ll notify you by email.

📦 Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping (Free Worldwide)

Delivery Time: Typically 6-15 Business Days

Cost: Free


  • Express Shipping (Where Available)

Delivery Time: Typically 3-7 Business Days
Cost: Varies By Location (Calculated At Checkout)

Note: customs duties and taxes may apply and are the responsibility of the customer.

Delivery times are estimates and may vary depending on location and the courier’s service.

🚚 Shipping Methods

We use a network of global fulfillment partners and trusted couriers to deliver your order reliably and quickly. Once your order is dispatched, you’ll receive an email notification with a tracking number to follow your shipment.

🌍 International Shipping & Customs

For customers outside Australia:

  • : International customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the product price or shipping cost.
  • :International shipments might be delayed due to customs clearance procedures. Unfortunately, we cannot control or be responsible for these delays.

📍 Shipping Restrictions

At this time, we do not ship to PO Boxes or military addresses. Deliveries to remote or rural areas may take slightly longer.

We reserve the right to limit or cancel orders to certain geographic regions or if stock availability changes.

🔍 Order Tracking


Once your order is shipped, you’ll receive an email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

You can also check the status of your order anytime here: 📦 Track Your Order →.

If you experience any tracking issues, contact us at: info@shopatadept.co.

📬 Lost or Damaged Shipments

We take great care to ensure your order arrives safely.

  • : Contact us immediately at info@shopatadept.co. We will investigate with the carrier and help resolve the issue.
  • : If your order arrives damaged, please email us within 48 hours with photos and a description of the damage. We’ll assist you with a return, replacement, or refund.

🔄 Returns & Exchanges

For details on returns and exchanges, please refer to our Refund Policy.

✏️ Shipping Address Errors

It is the customer’s responsibility to provide the correct shipping address. We cannot be held responsible for lost orders due to incorrect or incomplete address information.

If you spot an error after placing your order, please contact us immediately at info@shopatadept.co to correct it before dispatch.

📝 Changes to Shipping Policy

We may update or modify this Shipping Policy at any time without prior notice. Updates will be posted on this page, and it is your responsibility to review this policy periodically.

📞 Contact Us

If you have any questions about shipping or your order: